FAQs
PERKS
- I haven't received the discount code yet.
- I would like to access the Formawork discount
- I would like to access the TaxMan App discount
- There are no partnerships
- My bike is broken
- Do you have discounts for smartphones?
INSURANCE & ACCIDENTS
- How can I have access to the additional insurance for Corona Virus?
- I would like some information on how my claim is proceeding
- What are the hygiene standards to keep during a delivery?
- How can I make a safe delivery?
- I would like to have more information about the insurance
- What should I do in case of an accident?
RIDER APP
OTHER
- I can't reach the customer
- Corona Virus: how to behave and other useful informations
- How does the chat with customer work?
- How can I properly clean my backpack?
- What should I do in case of bad weather?
- How can I contact you?
APPLICATION & ONBOARDING
- Do you provide the equipment?
- I signed the contract but I don't know how to continue
- I uploaded a wrong document and I would like to send you the right one
- I wrote a wrong IBAN during my application process
- Where can I upload the documents?
- I don't have the residence permit
PAYMENTS
- How do the extra fees work?
- Is there a fuel refund?
- How does the "Referral bonus" work?
- What is the SDI code to send electronic invoices?
- Do I have to apply the stamp?
- What are the billing information of Deliveroo to issue an invoice?
RIDER KIT STORE
SSB
- How do I book sessions?
- How does Free Login work?
- How are orders assigned?
- I receive notifications but they don't ring
- I received the notification but the session is no longer available
- What are the grouped zones?